ASH Life wanted to run a modern, 24/7 fitness club without the heavy cost of round-the-clock staffing. Here's how they did it - in their own words.
Before Wondr, ASH Life faced a problem familiar to many gym owners: the club simply couldn't operate as a 24/7 facility.
Staffing and personnel management were expensive, while more and more customers prefer self-service instead of interacting with reception staff," the ASH Life team explains. "People are used to managing everything online, and for many members this is also a matter of convenience.
Beyond opening hours, the team wanted three things: better financial control, lower staffing costs, and a member experience that was as simple and user-friendly as possible - all through a mobile app.
ASH Life first heard about Wondr through a recommendation from Gfitness.
We decided to give it a try and have never regretted that decision. The Wondr team has always responded quickly and helped resolve any issues.
The switch to a new system can be daunting, but the team describes the implementation as "smooth, fast, and comfortable." Every question was handled promptly, with the Wondr support team guiding them through each step.
What impressed them most, however, was what came after go-live.
We especially appreciate the video meetings with the Wondr team, where even the most complex questions can be discussed in detail. It's great to work with people who are willing to listen, understand our needs, and continuously improve the system based on real customer feedback.
The Results: Higher Sales, Simpler Operations
Today, ASH Life's most-used tools are Wondr's financial analytics - "one of the most valuable features for managing our club."
Since implementing Wondr, ASH Life has:
The feedback from the people who use the system every day tells the same story: "Most people say the system is simple and easy to use."
Asked what they're most satisfied with, the answer comes without hesitation: the level of customer support.
Being able to connect with the team through video calls and get help with even the most complex questions is a major advantage.
ASH Life is excited about where the platform is heading, with ideas like in-app member registration, a referral program, member chat groups, and integrations with Garmin and Apple Health - so members could share workouts in the club's activity feed and motivate each other to stay active.
How would ASH Life describe the value of Wondr to other gym owners?
In one phrase: a must-have.
And for anyone still considering the switch?
The more you hesitate, the more you miss out!