How Konzums Fitness Streamlined Operations & Boosted Member Experience with Wondr

Konzums Fitness sits in a small town of just over 4,500 residents in Latvia - but from the moment you walk in, it feels like a full-scale, big-city club. Designed with care and attention to detail, the gym has earned a loyal community that appreciates both quality and a personal approach.

“Our gym is more than just equipment - it’s designed to match the quality of big-city clubs,” the team shared.
“Our member base may be modest, but it’s incredibly loyal.”

The Challenge

As the club grew, so did its operational complexity. Schedules were managed manually, and memberships required time-consuming administrative work. With everything tracked by hand, the risk of oversight and mistakes was always present.

“Before Wondr, we struggled with scheduling and the manual management of memberships. It took a lot of time - and sometimes, errors slipped through.”

The team knew there had to be a better way. Their main goal became clear: reduce time spent on admin so they could focus on what mattered most - creating a great client experience.

A Smooth Start with Wondr

When Konzums Fitness chose Wondr, they were hoping for an easier way to manage bookings, payments, and member activity. What they found was a partnership.

“Implementation went very smoothly. Your team provided excellent support right from the start.”

The transition was quick and intuitive. Soon, day-to-day operations began to shift from manual to automated - a change that immediately lightened the workload.

Everyday Efficiency

The features most frequently used quickly became essentials: online booking and payment tracking.

“We use the booking module and payment tracking every day - it’s our main work tool now.”

Members could book sessions and make payments independently, while the system tracked everything automatically. Automated reminders helped ensure people showed up for what they booked, reducing the number of no-shows noticeably.

Real Results

Today, the impact is clear - both for the team and their members.

“We’ve seen a big drop in no-shows thanks to automated reminders. Our administrative workload has also decreased a lot.”

With less time spent handling schedules and checking payments, the team gained time to connect with clients, develop programs, and create a better member experience. The feedback has been positive, especially from clients who appreciate the ease of booking and paying for their sessions.

“Clients tell us it’s now much easier to book and pay. That’s been huge.”

Looking Ahead

When asked what they value most, the answer came instantly:

“The time it freed up. We can focus much more on communication with clients and on developing the club.”

And they’re just getting started. As they continue to grow, Konzums Fitness plans to tap more deeply into Wondr’s analytics tools to guide programming and shape new promotions.

“We’re planning to use analytics more actively for new programs and promotions.”

Final Thoughts

Konzums Fitness is a reminder that innovation isn’t reserved for major metropolitan clubs. With the right tools, even a small-town fitness center can unlock new efficiencies, improve member experience, and create more room for growth.